Before submitting a warranty claim take a moment to review our FAQ's:
- Use our chat option in the lower right - or check out our Frequently Asked Questions (FAQs) page to see if we have the answer for you already.
what is the warranty policy of webe kälm?
webe kälm is pleased to offer a Limited Lifetime Warranty covering manufacturing defects within the normal scope of use for our products. Please note that as a product nears or exceeds its expected lifespan, natural wear and tear may occur, which is not considered a manufacturing defect but rather a normal result of extended use. For instance, if the webe kälm has been subjected to frequent dishwasher cycles and shows signs of wear and tear, it may be time to consider a replacement.
It is essential to understand that accidental damage, such as stepping on or driving over the webe kälm, is not covered under this warranty. Likewise, if the ball becomes stuck at the top of the tube, it is likely due to condensation buildup, which is not indicative of a defect but can be resolved by proper cleaning and drying. In such cases, temporarily using the breathe tube until the indicator dries will suffice.
webe kälm will, at its discretion, replace any products found to be defective within the normal and appropriate scope of utilization and still within the product's expected lifespan. Please note that webe kälm will not be liable for any costs, losses, or damages resulting from loss or misuse of the product.
The term "Lifetime/Lifespan" refers to the lifespan of the product itself and not that of the owner. While our products are designed to offer extended functionality, they are not intended to last the entirety of an owner's lifetime.
Manufacturing defects generally manifest in new or unused products, typically during the early stages of the product's lifespan. The determination of whether a product has a Manufacturing Defect or is experiencing wear and tear will be at the discretion of VAMO, our company.
In the rare event of a Manufacturing Defect, webe kälm may opt to repair the item instead of replacing it. Should the product be repairable, we will provide you with instructions on how and where to ship the item. Rest assured, any required repairs will be conducted free of charge.
If you possess a valid warranty and encounter an issue covered by it, kindly complete the form below, and we will respond to your inquiry within 48 business hours.
Thank you for choosing webe kälm, and we stand behind the quality and durability of our products with confidence.
how does the webe kälm work?
There is substantial data highlighting three pathways that stimulate the parasympathetic nervous system to generate a sense of inner peace and calm. They are controlled breathing with extended exhalation, visual focus, and auditory regulation.
webe kälm creates a simple method for children to engage all three pathways simultaneously. First, an immediate soothing effect is experienced through slow extended exhalation into the mouthpiece. Next, visual focus on keeping the ball aloft generates mindfulness. Finally, with each exhalation, “white noise” is created in the chamber, reminiscent of natural sounds that trigger neural connections created during fetal development. This cumulative approach helps children connect to their minds and bodies, while filtering outside distractions.
how do I introduce the webe kälm to my child?
Introduce the webekalm with positive language to avoid stimulating shame in “needing” it:
- “We found this cool, new tool that kids and their parents are really enjoying to feel more relaxed in their bodies, and I was wondering if you would be open to trying it and telling me how you feel after using it?”
what are the best ways to get my child to use the webe kälm?
With younger children we often find ourselves yelling, "calm down" when our children are dysregulated. It is easy to make the same mistake by simply saying, "go use your webe!"
If you can train yourself as the parent to think of the webe kälm as a tool during, temper tantrums, bedtime or crying fits a calm invitation such as the following will usually work.
"I can tell you are upset and I'm having trouble understanding what you are trying to tell me. Let's use the webe to relax your mind first so I can better understand what you are telling me."
how can I get the best results for my child?
This is a collaborative approach. We all know by know breathing, focusing and white noise help to sooth the mind. It is a new tool. You did not learn to write the first time you picked up a pencil. Your child will not learn how to effectively use the webe kälm without your help.
The first step of breathing slowly in through the nose to fill the lungs. It will take many reminders from parents. Over time though your children will learn to trust the results and eventually will remind you to use your webe kälm when you are upset!
how do I clean my webe kälm?
webe kälm is dishwasher safe. When placing webe kälm in the dishwasher, ensure it is upright on the top rack. You can choose between allowing the dishwasher's dry cycle to dry it or air drying. It is recommended to clean webe kälm at least once a week, but frequency should be adjusted based on usage. For frequent users, cleaning a few times a week may be desired. The material used for webe kälm is anti-microbial plastic to prevent the growth of unwanted organisms.
For more detail on caring for your webe kälm visit our page on how to clean your webe.