free shipping / free returns
Helping parents connect with children has never been more convienent. Place your order and as long as it's over $20 it will ship free to the lower 48 of the United States.
If you are not completely satisfied with your purchase, you may return your order within a thirty (30) day period starting from the date of purchase and receive a full reimbursement.
It's important to understand that webe kälm is not a quick fix like a pacifier to instantly soothe a child. Instead, parents should take an active coaching role. Over time, children will develop the skills to self-soothe, eventually reducing their reliance on webe kälm.
To facilitate your exchange, we have a two-step process. First, kindly return the item(s) you would like to exchange. Second, place a new order for the replacement items. In case of any errors on our part, please don't hesitate to contact us through our contact page and we will promptly resolve the issue for you.
- Use our chat option in the lower right - or check out our Frequently Asked Questions (FAQs) page to see if we have the answer for you already.
how and when do I get my refund?
Once your return is received and inspected by webe kälm's Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.
Depending on your credit card , it may take an additional 2-10 business days after your credit is applied for it to post to your account.
what if I am returning a used product?
We believe that everyone should have the opportunity to experience the benefits of kälm. If you're finding that webe kälm isn't producing the desired results using your current approach, we encourage you to explore our how-to page or visit our social media channels to discover what other parents have found effective.
It's important to understand that webe kälm shouldn't be used as a quick fix like a pacifier to instantly soothe a child. Instead, parents should take an active coaching role, guiding their children through the breathing process to help them learn how to use it. Over time, children will develop the skills to self-soothe, eventually reducing their reliance on webe kälm. Remember, learning to soothe oneself is a gradual process, much like how we first learn to crawl, then walk, and eventually run.
Links to our social media:
do you ship outside of the United States?
We do ship beyond the lower 48! Regrettably, free shipping is not available for destinations beyond the lower 48 states. Nevertheless, we are proactively working towards expanding our global distribution network. For now, your shipping costs will be calculated at the time of checkout.